Frequently Asked Questions

1. Where do you ship?

We currently ship to multiple countries including Europe, USA, Canada, UK, Australia, and more. For full details, please refer to our Shipping Policy page.

2. How long does shipping take?

Processing time is typically 1–3 business days.
Delivery time depends on the destination, usually between 5–15 business days.
Tracking is provided for all orders.

3. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link.
Tracking updates may take up to 48–72 hours to become active.

4. Can I change or cancel my order?

If your order has not been processed or shipped yet, we may be able to modify it.
Please contact us as soon as possible at vibra-cap@outlook.com with your order number.

5. What is your return policy?

We offer returns within 30 days of delivery, provided the item is unused, undamaged, and in its original condition.
Return requests must be made by contacting us first.
For full details, please see our Return & Refund Policy.

6. What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery with clear photos of the issue, and our support team will assist you.

7. Do you offer exchanges?

Yes, exchanges are possible if the requested item is still in stock.
Contact our support team and we’ll explain the steps.

8. What payment methods do you accept?

We accept all major credit and debit cards, as well as secure online payment methods available at checkout.
All payments are encrypted and processed through certified payment gateways.

9. Do you offer size adjustments?

All caps include an adjustable strap to fit most head sizes.

10. How do I care for my cap?

Care instructions vary by material, but in general:

• Hand wash only

• Do not bleach

• Air dry

• Do not machine wash or tumble dry

Specific care instructions are also included in each product description.

11. I didn’t receive my confirmation email. What should I do?

Please check your spam or promotions folder.
If you still cannot find it, contact us with your full name and email used at checkout.

12. How do I contact customer support?

You can reach us at:

Email: vibra-cap@outlook.com
Phone: +39 392 767 3670
Support hours: Monday–Friday, 09:00–18:00 CET