OUR NEW COLLECTION
Frequently asked questions
Where do you ship?
We currently ship to multiple countries including Europe, USA, Canada, UK, Australia, and more. For full details, please refer to our Shipping Policy page.
How long does shipping take?
Processing time is typically 1–3 business days.
Delivery time depends on the destination, usually between 5–15 business days.
Tracking is provided for all orders.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link.
Tracking updates may take up to 48–72 hours to become active.
Can I change or cancel my order?
If your order has not been processed or shipped yet, we may be able to modify it.
Please contact us as soon as possible at vibra-cap@outlook.com with your order number.
What is your return policy?
We offer returns within 30 days of delivery, provided the item is unused, undamaged, and in its original condition.
Return requests must be made by contacting us first.
For full details, please see our Return & Refund Policy.
What if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery with clear photos of the issue, and our support team will assist you.